Restaurant order tablet lost or stolen in Japan? Protect orders and account access
If the restaurant order tablet goes missing, check accepted orders on another safe screen and contact your contracted platform promptly.
This is a general checklist for restaurants in Japan. Do not assume a device was stolen until you check. We reviewed Uber Eats’ merchant help page about stolen devices on 25 October 2026; its contact numbers and fees may be region specific, so use your Japan contract contact. Uber Eats.
Check where the device was last used → review accepted orders elsewhere → assign an order lead → contact the provider
Protect orders and access first
On another dashboard, confirm order numbers, items, handoff times and progress and assign one person to coordinate. Ask the contracted provider whether the missing device remains signed in and how access can be suspended or changed. Never disclose passwords or verification codes to a caller; use only the platform’s official account flow.
Compare temporary options
| Option | When suitable | Check first |
|---|---|---|
| Provider replacement | Eligible loaned or covered device | Cost, arrival and how the old device is disabled |
| Another supported device | Allowed by app and contract | Sign-in, alerts, printing and permissions |
| Web order manager | Temporary view of order status | Open tab requirement and limits on alerts or printing |
Read the order-app access guide
Identify the device owner → tell official support → ask about account safety → confirm a supported fallback.
What to tell official support
Uber Eats merchant help advises contacting support about a stolen device and replacement. The page’s phone number and charges are not verified for Japan, so use the contact route in your own merchant account or contract. Provide store identification, device model, last known time and order status. If theft is suspected, ask local police and your insurer what reporting is needed.
Before buying another device
Compare ownership, replacement cost, delivery time, supported OS, network, alerts, printer and account transfer. Coverage depends on the contract and policy; losing a device alone does not establish eligibility. Confirm the model before purchase.
Account access → online status → new orders → accepted orders → alert sound → print. Ask the provider how to handle the old device.
Advertisement disclosure: Our Japanese restaurant guide helps compare delivery platforms and order handling. Japanese restaurant guide.
Summary
Keep accepted orders under control and ask the contracted platform about missing-device access and replacement. Do not rely on contact numbers or charges from another region.
Source: Uber Eats merchant help on stolen devices (25 October 2026). Verify Japan-specific replacement, charges and contact details with your provider.