Restaurant order tablet screen cracked? Keep orders safe and choose a replacement
If the restaurant order tablet screen cracks, avoid glass and mistaken taps and check accepted orders on another safe screen.
This is for restaurant order devices in Japan. Ownership, contract and damage severity change the response. We checked Uber Eats’ merchant device recovery and web option on 25 October 2026. Uber Eats.
Avoid sharp glass and mistaken taps → record accepted orders → find a safe alternative screen → contact the provider
Protect people and accepted orders
If glass is loose or the display and touch controls are unreliable, do not process orders using that device alone. On another dashboard, confirm order number, items, handoff time and progress, and assign a staff member. Ask merchant support if the status of new order intake is unclear.
Compare temporary options
| Option | When it helps | Confirm first |
|---|---|---|
| Provider replacement | Loaned device or covered repair | Contact, cost and how to handle orders while waiting |
| Another supported device | Allowed by the app and contract | Sign-in, alerts and printer operation |
| Web order manager | Temporary access to orders | Keep the tab open; sound and printing may be limited |
Read the order-tablet network guide
Provider replacement → compatible spare → web limits → temporary order-handling plan.
Before moving to another device or web
Uber Eats describes installing its official order app on Android and using a web order manager. Steps depend on whether the device is supplied or owned. The web version may need its tab kept open and may not sound alerts or connect to a printer. Test both the ability to receive an order and the store’s ability to notice and process it.
Before repair, exchange or purchase
Compare the device owner, coverage and damage charge, repair time, account transfer, supported OS, printer and connection. Include downtime and support, not only repair versus purchase price. Check a model with your contracted platform before buying.
Display and touch → sign-in → new order → accepted orders → sound → receipt print. Check for duplicate handling.
Advertisement disclosure: Our Japanese restaurant guide explains how to compare delivery platforms and order-handling plans. Japanese restaurant guide.
Summary
Prioritize safe operation and accepted orders. Tell the platform or device provider the damage, current order status and need for replacement.
Source: Uber Eats merchant device recovery (25 October 2026). Confirm device and contract conditions with the provider.